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  • What is the TruCash Prepaid Card?

    The TruCash Prepaid Card is not a credit card. It is a prepaid, stored value payment card. Once funds are deposited on your card, you can make purchases.

  • Where can I use my TruCash Prepaid Card?

    Use only at participating merchants that accept Visa® within Terminal 1 and Terminal 3 at Toronto Pearson International Airport. Please refer to torontopearson.com/giftcard for more information on participating locations. Usage restrictions apply. Not for use at ATMs or redeemable for cash.

  • What if my TruCash Prepaid Card is lost or stolen?

    Lost or stolen cards should be reported immediately by calling TruCash Customer Service at 1-800-624-6171 (Monday - Friday 9am-5pm EST; automated IVR service available 24/7) or via email at service@trucash.com. Lost or stolen Prepaid Cards can also be immediately locked via the TruCash Wallet (Note: the TruCash Wallet is not currently available for all programs). Your card can be replaced if lost, stolen or damaged, provided it has been previously registered. Any available balance will be transferred to the replacement card (less a replacement card fee).

  • Do I need to activate/register my TruCash Prepaid Card?

    For activation/registration information, please refer to the instructions on the front of the carrier that came with your card. Card registration/activation varies based on the program.

  • Do TruCash Prepaid Cards have an expiry date?

    Yes. TruCash Prepaid Card expires on the last day of the month and year indicated on the front of the card. (See Terms & Conditions)

  • Do I need to sign the receipt when purchasing with a TruCash Prepaid Card?

    Unless you have a card with an EMV chip, you will need to sign the receipt to allow the merchant to compare the signature to the one on the back of the card before processing the payment.

  • Can I make a split payment with my TruCash Prepaid Card?

    To make a split payment with your TruCash Prepaid Card, you should let the merchant know in advance that you would like to split the payment and advise the merchant of the amount you would like applied against your card (Note: some merchants may not allow split payments). You should be aware of the balance available on the card in advance of making a payment.

  • Can I return merchandise purchased using a TruCash Prepaid Card?

    For merchandise returns, you will need to deal directly with the merchant; each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund (typically within 3 days).

  • Can recurring payments be made with a TruCash Prepaid Card?

    No, most TruCash Prepaid Cards cannot be used to make recurring payments.

  • How do I check the available balance on my TruCash Prepaid Card?

    There are several ways to check your balance:

    • Simply log into your Prepaid account. Your cash balance is shown at the top of the page.
    • Call TruCash Customer Service at 1-800-624-6171 (Mon-Fri: 9AM-5PM EST) to obtain your card balance.
    • Call the Automated IVR System (available 24-7) at 1-800-624-6171 (Canada/USA) or 1-905-212-9100 (outside Canada/USA) – a fee may apply.


  • What fees are associated with my TruCash Prepaid Card?

    There are no fees for making purchases with the TruCash Prepaid Card. However, there are fees that cover the cost of providing certain services. To view a list of applicable fees, log in to your Prepaid account and click on Terms & Conditions - Fees & Limits.


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