FAQs

The TruCash Prepaid Card is not a credit card. It is a prepaid, stored value payment card. Once funds are deposited on your card, you can make purchases.

Use only at participating merchants that accept Visa® within Terminal 1 and Terminal 3 at Toronto Pearson International Airport. Please refer to torontopearson.com/giftcard for more information on participating locations. Usage restrictions apply. Not for use at ATMs or redeemable for cash.

Lost or stolen cards should be reported immediately by calling TruCash Customer Service at 1-800-624-6171 (Monday - Friday 9am-5pm EST; automated IVR service available 24/7) or via email at service@trucash.com. Lost or stolen Prepaid Cards can also be immediately locked via the TruCash Wallet (Note: the TruCash Wallet is not currently available for all programs). Your card can be replaced if lost, stolen or damaged, provided it has been previously registered. Any available balance will be transferred to the replacement card (less a replacement card fee).

For activation/registration information, please refer to the instructions on the front of the carrier that came with your card. Card registration/activation varies based on the program.

Yes. TruCash Prepaid Card expires on the last day of the month and year indicated on the front of the card. (See Terms & Conditions)

Unless you have a card with an EMV chip, you will need to sign the receipt to allow the merchant to compare the signature to the one on the back of the card before processing the payment.

To make a split payment with your TruCash Prepaid Card, you should let the merchant know in advance that you would like to split the payment and advise the merchant of the amount you would like applied against your card (Note: some merchants may not allow split payments). You should be aware of the balance available on the card in advance of making a payment.

For merchandise returns, you will need to deal directly with the merchant; each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund (typically within 3 days).

No, most TruCash Prepaid Cards cannot be used to make recurring payments.

There are several ways to check your balance:

• Simply log into your Prepaid account. Your cash balance is shown at the top of the page.
• Call TruCash Customer Service at 1-800-624-6171 (Mon-Fri: 9AM-5PM EST) to obtain your card balance.
• Call the Automated IVR System (available 24-7) at 1-800-624-6171 (Canada/USA) or 1-905-212-9100 (outside Canada/USA) – a fee may apply.

Simply log in to your Prepaid account and click on the Terms and Conditions link.

To see your transaction history, log in to your Prepaid account and click on the All Transactions menu option.

It is your responsibility to review your transactions to ensure they are correct. Any errors must be reported to TruCash within 30 days of the transaction date or the transaction will be considered valid and you will not be able to make a claim afterwards.

There are no fees for making purchases with the TruCash Prepaid Card. However, there are fees that cover the cost of providing certain services. To view a list of applicable fees, log in to your Prepaid account and click on Terms & Conditions - Fees & Limits.